Place orders by Monday, December 11th for delivery by December 24th. Some exclusions may apply.

Help & Frequently Asked Questions

Table of Contents

General Information

Payment Options

We accept Visa, MasterCard, Discover, and American Express for our online purchases. Please make sure that your billing and shipping addresses are correct to avoid delays with your order.


Shipping & Delivery

The shipping costs vary depending on the quantity that you are ordering, the shipping destination, and the shipping method that you select. The delivery time is calculated based on the time your order is shipped. It is not calculated on the time you place your order. Processing time for most order is 1-3 days. You can find our shipping rates in the charts below.


Domestic Rates

Shipping Method Price
Ground $2.50
2 Day Air** $15.95
Next Day Air*** $29.95

** 2nd Day shipping orders will arrive 2 business days after the order is shipped.

*** Next Day shipping orders will arrive the next business day after the order is shipped.


CustomU does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order.


How to Order

Design Ideas

1. Browse the Product Catalog to locate the item you would like to decorate. Click on the Choose Design to see the Design Ideas that are available for your chosen Product.
- or -
Browse the Design Ideas for a number of designs that you can customize to your liking or use as-is. Click on the Change Product link to see the Products that this design can be printed/embroidered on.

2. Choose the color of the item you would like.

3. On some items you can choose the location where you would like to place the design, Front, Back, Side, etc.

4. Enter the "Quantity" for each size of the item you wish to purchase. Click 'Add to Cart'.
- or -
Click 'Customize It!' See Custom Designer below for instructions on using the Designer.


Custom Designer

1. Under the Custom Designer choose whether you want Printed Apparel, Embroidered Apparel or Accessories.

2. Choose the product you would like from our large selection.

3. Add clipart, text, and upload images using the "Add Graphics" tab, "Add Text" tab, and "Upload your own image" link.

4. Manipulate clipart, text, and uploaded images by using the tool handles. For a tutorial on how to use the Custom Designer, click here.

5. Click on the "Quantity" link and enter your sizes and quantities. Once you have selected your sizes and quantities the price field will automatically update.

6. Once the price has been calculated, click the "Continue" button to add your finished design to your shopping cart.


That's it! Your item is now in your shopping cart. Once you complete your order we will contact you via email to keep you up to date on your order status.


Re-order Past Design

  1. Log in to your account
  2. Click "My Account"
  3. Click "Saved Designs"
  4. Locate the design and click "(View in Designer)"
  5. From there you can change design, garment color, quantity and place the new order

Garment Size Chart

  SMALL MEDIUM LARGE XL XXL
WOMEN'S CHEST 30-32 32-34 36-38 40-42 44-46
WOMEN'S WAIST 25-26 27-28 30-32 33-35 36-38
MEN'S CHEST 34-36 38-40 42-44 46-48 50-52
MEN'S WAIST 28-30 32-34 36-38 40-42 44-46
YOUTH 6-8 10-12 14-16 - -
JUVENILE 4 5-6 7 - -
* Note: Measurements are listed in inches.
CHEST: Measure under arms, closely around the body.
WAIST: Measure closely around the waist.

Sales Tax

We have a physical presence in Indiana, Illinois, Iowa, Kentucky, Ohio and West Virginia. Orders shipping to these states are subject to sales tax. Tax rates are based on the shipped to address.


Contact Us

Email us:

info@customu.com

service@customu.com

Call us: 1-800-823-9331

Monday - Friday 9am - 5pm Eastern Time

Write us:

CustomU.com

P.O. Box 669

5005 N State Rd 37 Business

Bloomington, IN 47404

My Account

Creating an Account

While it's not necessary to create an account if placing an order through CustomU, it does have its benefits. You will be able to view your order history, saved designs, manage shipping and billing info, etc. with a CustomU account. To create a new account, click here.


Account Information

Editing your account information is easy. Just click here to edit your info if already signed in.


Viewing Your Saved Designs

Having a CustomU account allows you to save any designs you have worked on for later viewing or editing. You can view a list of your saved designs by click here.


Order History

Having a CustomU account allows you view all of your past orders with CustomU. This is great if you need just one more shirt of a certain design that you just ordered. View your order history by clicking here.

Custom Designer Requirements

Browser Requirements

The Custom Designer is built using Adobe Flash technology and requires the Flash Player browser plug-in. If you need the Flash Player plug-in, click here. You must also have javascript enabled on your browser. Also, please note that pop-up blockers may prevent certain features from working. We recommend using Firefox 4, Chrome, or Internet Explorer 9 to view the CustomU.com website. If you experience any problems viewing the website or the Custom Designer, please contact us at service@customu.com.

Custom Designer Tutorial



Custom Designer Help

Adding clipart/text to your design

To add clipart click the Add Graphics tab in the Custom Designer and then browse the clip art categories or search by keyword to find an image you like. Click on an image's thumbnail to add it to your design.


To add some text click the Add Text tab in the Custom Designer. Enter your text in the field provided and choose a font from the dropdown menu. Note that switching the font category will load different fonts for you to choose from.


Uploading Images

To upload an image to your design click the Upload your own image link in the designer right next to the search field. Once the upload window appears, click the Browse button to locate the file on your computer that you want to upload. Click Upload File/Open and wait for your file to upload. Please note that file uploads may take anywhere from a few seconds to a few minutes depending on your connection speed and file size. Maximum file size is 5MB.


After the image is loaded into the designer you will need to select the number of colors in your image if you are choosing screenprinting as your decoration type. If your image has too many colors to count, then select the appropriate box indicating such. Photographs are typical examples of images that contain too many colors to count. Please note that full color photographs can be reproduced most accurately by using the Digital Print method.


Artwork Requirements

The Custom Designer will accept the following formats: GIF, PNG, JPG with a maximum file size of 5MB


If you are having trouble uploading your image, try converting it to a different format. You may also email your artwork to artwork@customu.com and we will convert it for you. Artwork should be clean, high resolution (200 dpi) images when possible. If you are using vector artwork, please outline text objects.


Editing Clipart

All of the clipart in the CustomU library can take advantage of most, if not all, of the designers features (changing colors, distress, etc). However, any artwork uploaded by the user will have limited abilities.


To change the color of an image from the clipart library:

First select an image from the clip art library by clicking on it. In the Add Graphics tab, click the Image Color button to open access to the different color layers of the image. Click on the desired layer and select the ink color. Repeat for all layers you wish to change and then click on the Image Color button to close the color editing window.


To resize an image:

First select the image by clicking on it. Next, resize the image by clicking and dragging the square node that appears at the lower right hand corner of the selected image.


To reposition an image:

Images can be repositioned by simply clicking and dragging them. Once an image is selected, you may also align it by clicking the Left Align, Center Align, or Right Align buttons.


To rotate an image:

Click on an image to select it. Click and drag the circle node handle that appears at the lower left hand corner of the selected image to rotate it.


To change the layer order of an image:

The layer order determines how text and image objects overlap. By clicking the 'Layers' buttons at the bottom of the designer window, you can move the images above or below other objects in your design. You may also click on each image to arrange the layers.


To distress an image:

Select the image and/or text you would like to apply the distress effect to and click the distress effect box. Please note that the distress effect will not work on the following text shapes: Roof Up, Roof Down, Bridge, Valley, Bulge, Pinch, and Wave.


To flip an image:

Flip an image by clicking on the Flip buttons at the bottom of the designer.


To remove an image:

To delete an image from your design, first select the image by clicking on it. Next, click the 'Delete' handle node at upper right hand corner of the selected image.


To undo/redo any action:

Undo or redo any action by simply clicking on the undo or redo tab at the bottom of the designer.


Editing Text

Adding text can be one of the easiest ways to personalize your design.


To change the color of text:

Click the color block to launch the ink palette window. Next, change the text color by clicking on an ink color.


To resize the text:

Click the text to select it. Resize the text by clicking and dragging the square node that appears at the bottom right corner of the text object.


To distress the text:

Click the text to select it. Then click the check box labeled 'Distress Effect' towards the bottom of the 'Add Text' tab. This effect only applies to the following text shapes: Arc Up, Arc Down, Circle.


To add spacing to text:

The spacing between letters or numbers can be increased by adding spaces between each letter/number in the text box when adding a new line of text.


To align text:

You can adjust the alignment of a text object by clicking on the Left Align, Center Align, and Right Align tabs at the bottom of the designer. You can also change the position of text by simply clicking and dragging it on your design.


To change the layer order of the text:

The layer order determines how text and image objects overlap. You can change the order of your layers by clicking on the on each element within your design to achieve your desired layout. You can also use the Layers tabs at the bottom of the designer to change the layers of your design.


To flip the text:

Flip text by clicking on the Flip buttons at the bottom of the designer.


To rotate the text:

Click the text object to select it. Click and drag the node handle located at the bottom left on the side of the text box to rotate the text.


To remove the text:

To delete a text object from your design, first select the text object by clicking on it. Next, click the red "X" node handle in the upper right hand corner of the text box.


To undo/redo any action:

Undo or redo any action by simply clicking on the undo or redo tab at the bottom of the designer.


Applying Text Shapes

Text shapes allow you to arc, bend, bridge, etc. any of the text in your design. Below are quick explanations of the different text shapes.


Arc Up or Arc Down

Text can be arced or curved by clicking the Arc buttons. The Arc amount can be manipulated by adjusting the 'Arc Amount' slider to the left or right.


Circle

Selecting this option creates a circle with your text. The radius and spacing of your text circle can be manipulated by simply sliding the rulers to the left and right.


Roof Up or Roof Down

Text can be roofed up or down. The 'position' of your roof and 'roof height' can be adjusted by simply sliding the rulers to the left and right.


Bridge

Selecting this option creates a Bridge effect to your text. The radius can be adjusted by sliding the ruler to the left and right.


Valley

Selecting this option creates a Valley effect to your text. The radius can be adjusted by sliding the ruler to the left and right.


Bulge

Selecting this option creates a Bulge effect to your text. The radius can be adjusted by sliding the ruler to the left and right.


Pinch

Selecting this option creates a Pinch effect to your text. The radius can be adjusted by sliding the ruler to the left and right.


Wave

Selecting this option creates a Wave effect to your text. The wave height and frequency can be adjusted by simply sliding the rulers to the left and right.


Saving a Design

To save your design from the Custom Designer you must be logged in. If you are not logged in, you will not be able to save your design. You can login by clicking the 'login' link located in the upper right hand corner of the page. Once you are logged in and have created a design, enter a design name in the field provided and then click the Save button. That's it! Your design is now saved for you to retrieve at a later time.


Loading a Design

You can load previously saved designs into the designer to modify or use as a template to create a new design. Once you have logged in click the 'Save/Load Design' link at the bottom of the page in the Custom Designer. Next, select the design you want to open and then click on the Load button. Your saved design will then be loaded into the designer. You can also load saved designs by clicking on 'My Account" and then clicking 'Saved Designs'.


Sharing a Design

You can easily share the designs you create with your friends through email or Facebook. To share your design through email simply click on the "Share Design" link then copy and paste the provided URL into your email. To share your design through Facebook just click the link above the Save/Load design link, titled "FB Share Design". For Facebook sharing, you must log in to your Facebook account.


Please note that designs you share with others can be viewed and edited by anyone who has your shared design link. However, editing done by others will not affect your copy of the design.


Pricing & Ordering

CustomU offers customized products at very affordable prices. Since each of the items you order from CustomU is personalized for you, you can expect the price to be slightly higher than if you purchased a non-personalized product from your super store.


Price Quotes

To get a price quote on a product you have just designed, click on the 'Quantity' link in the Custom Designer and select your sizes and quantities. The 'Item Price' and 'Total Price' fields will automatically update with pricing. Click 'Send Order' to place your order.

Keep in mind that several factors determine your custom product's price including quantity, shirt color, number of ink colors, number of print locations, and decoration method.


Ordering New Designs

To order your custom product, first login or create an account. Next choose your product and begin designing. Now select your sizes and quantities and click 'Send Order'. The next screen will ask you to verify your design. You will have the opportunity to edit your design if you need to make changes. If you click 'Yes, this looks good' you will be forwarded to your cart where you will finish your transaction. If you have not already logged in, you will be prompted to login or create an account at checkout.


Re-orders

Both saved designs and re-orders can be placed directly from the 'Saved Designs' section of your account. Click the 'My Account' link on the website header followed by 'Saved Designs'. Find the design you would like to order and click the View in Designer button. Once your design loads, enter your sizes and quantities in the appropriate fields and then click 'Send Order'.

Decoration Types

Digital Printing

State-of-the-art technology where the image is printed onto the garment directly from a digital file. Unlike iron-on transfers, digital printing leaves a vibrant image with excellent durability and wash fastness.


What is digital printing?

Digital printing uses state of the art technology to print images directly to the garment using water based inks. Digital printing provides excellent image durability and wash fastness, and provides a soft, breathable image feel. This process is perfect for small orders requiring vibrant full color or photographic images or for printing single shirts for personal use.


What is the minimum I have to order?

There is no minimum order required for digitally printed apparel.


What are the advantages and disadvantages of digital printing?

The advantage of digital printing is that it provides the ability to print high quality full color or photographic images with no minimum quantity required for an order.


Screenprinting

The traditional method of garment decoration. Individual colors in your design are imposed on fine mesh screens. Ink is then forced through the mesh directly onto the fabric and is bonded using high temperatures.


What is screen printing?

Screen printing is a stencil method of printmaking in which a design is imposed on a screen of silk or other fine mesh, with blank areas coated with an impermeable substance, and ink is forced through the mesh onto the printing surface. This method creates high quality printed apparel that can withstand years of wearing and washing.


How is the price determined?

Pricing for screen printed apparel is determined by the quantity of items being ordered, the color of the garment, the number of locations on the garment being printed, and the number of colors in your artwork. Dark colored garments are generally more expensive than white or light colored ones.


What is the minimum quantity I have to order?

There is a 36 piece minimum for all custom screen printed apparel orders. Please keep in mind that the cost per shirt decreases as the number of shirts you order goes up.


What is the average turn around time for screen printed apparel?

Typical turn around time for custom printed apparel is 5-10 business days from the time your order is placed until the day it is shipped. This turn around time can vary depending on the size of your order and how much work is needed to prepare your artwork.


Can I get my order rushed?

Yes. Please contact our Customer Service Department at 1-800-823-9331.


Can I see a sample before my order goes into production?

Our Custom Designer allows you to see exactly how your finished garments will look. The designer allows you to see the size, color and placement of your logo or design on any product we offer before you place an order. Printed samples are not available for custom screen print or embroidery orders due to the cost and time required to set up a job.


Embroidery

Art is sewn directly into the fabric using decorative needlework.


What is embroidery?

Embroidery is the embellishment of garments with decorative needlework, in which your design is actually sewn into the fabric. Embroidery provides a professional look for casual business wear, bags, and hats.


How is embroidery pricing determined?

Embroidery prices are determined by the number of square inches in your digitized design. The maximum size for embroidery is 3" x 4".


What is the average turn around time for embroidered apparel?

Typical turn around time for custom embroidered apparel is 5-10 business days from the time your order is placed until the day it is shipped. This turn around time can vary depending on the size of your order and how much work is needed to prepare your artwork.


What is a sew-out? Can I get one for my logo?

A sew-out is a sample of your embroidered logo sewn into a fabric swatch. On request, we will produce and mail you a sew-out for your approval before your order goes into production. Please keep in mind that requesting a sew-out may delay your order a few days.


Is there a minimum quantity I have to order?

There is no minimum order required for embroidery.


Decoration Type Comparison

Digital Printing Screenprinting Embroidery
State-of-the-art technology where the image is printed onto the garment directly from a digital file. Unlike iron-on transfers, digital printing leaves a vibrant image with excellent durability and wash fastness. The traditional method of garment decoration. Individual colors in your design are imposed on fine mesh screens. Ink is then forced through the mesh directly onto the fabric and is bonded using high temperatures. Art is sewn directly into the fabric using decorative needlework.
Minimum Order No Minimum 36 pieces No Minimum
Turn Around Time 3-7 business days *** 5-10 business days *** 5-10 business days ***
Price Factors Product style and color *
Number of print locations
Product style and color *
Number of print locations
Product style and color *
Number of print locations
Thread count of your design **
Typical Uses Individual shirts or small volume runs Large volume orders for businesses, schools, organizations, and events. Business shirts or uniforms
Benefits No minimum allows for small runs or individual custom shirts
Cost effective reproduction of full color images
Fast turn around time
Price is not affected by number of colors in design
Extremely cost effective when produced in large volume runs
Creates high quality apparel that can withstand years of washing
Creates attractive, branded apparel
Design is sewn directly into the fabric
Limitations Only available in certain fabric contents Maximum of 5 colors per location
Best when printed on smooth fabrics
Best when applied to heavier garments such as polos or sweatshirts

* Dark colored garments are generally more expensive than white or light colors.

** The number of threads required to stitch your logo depends on its size and complexity. Our online pricing reflects images that require less than 8000 stitches. If your logo turns out to require more than 8000 stitches, we will contact you immediately.

*** Turn Around Time is the average time from when an order is placed until it ships. Please note that this does not include shipping/transit time, which can be an additional 1-5 days depending on where you live.

Returns & Exchanges

Quality Satisfaction Guarantee

Your satisfaction means everything to us! We offer only the highest quality screen printing, digital printing, and embroidery services to embellish the products in our catalog. If your shirts are misprinted or damaged in any way, we will replace or credit your order. Simply send us an email at service@customu.com or call us at 1-800-823-9331 and we will work with you to quickly resolve the problem. All claims should be made within 14 days from receipt of merchandise.


Return Policy

Due to the nature of custom printed apparel, we cannot accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.


If your items are misprinted, materially flawed, or defective in any way, please contact us at service@customu.com or at 1-800-823-9331 within 14 days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Please provide your order number with all correspondence.

Terms of Use

Terms and Conditions

Thank you for shopping on CustomU.com. Before you use the CustomU.com web site, please read the terms and conditions that govern your use of the site. By using and shopping on the CustomU.com web site, you agree to follow and be bound by these terms.


CustomU.com reserves the right to change the terms and conditions that govern your use of the site, as we deem necessary. By using the site following these changes you agree to follow the rules and regulations set forth by the changes. CustomU.com may add to, delete, change or move any portion of the site including but not limited to content, and equipment or software needed to access CustomU.com. Any changes or modifications to the site are effective immediately upon notice thereof. You, the user, shall be notified of such changes either through an email update or through a notice published on the site. Any use of the site by you after such notice shall be interpreted as acceptance by you of such changes or modifications.


User Provided Artwork & Images

You represent and warrant to CustomU.com that you have right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illusion of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the products ordered by you from CustomU.com. You warrant that in obtaining the material and submitting it to CustomU.com for reproduction, you have not violated the property rights of any third party. You agree to indemnify and hold CustomU.com and its owners, officers, employees and agents harmless from and against any suit, demand, claim, loss, liability, damage or expense made against CustomU.com by reason of breach of this warranty, and you agree to pay any judgment or settlement offer resulting from any suit, demand, or claim and to pay any attorney's fees incurred by CustomU.com in defending against any such suit, demand or claim.


The burden of determining that any material is not protected by trademark, service mark, copyright or other proprietary right rests with you. You are solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third parties whose rights may be violated or infringed by the use of any material protected by trademark, service mark, copyright or other proprietary right. A customer may not use any logo or other graphic material in a manner in which may infringe on copyright, trademark, service mark or other proprietary mark. A customer also may not use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. We assume no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. You agree to indemnify and hold CustomU.com harmless from and against any suit, demand, claim, loss, liability, damage or expense made against or incurred by CustomU.com by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through CustomU.com.


Clipart

All clip art images are the property of CustomU.com or licensed from 3rd party vendors unless otherwise stated. Designs created from the clip art provided are in no way the exclusive property of users or customers who assemble such designs. For this reason, designs created using the clip art library should not be resold. If you would like to inquire about the license agreement on a particular piece of clip art, please contact us at info@customu.com.


Accuracy of Colors

CustomU.com has displayed as accurately as possible the colors and graphics of the products that appear on the site. However, we cannot guarantee that your monitor's display of any color and or graphic will be accurate. The colors shown on the site are for reference only. The colors you see will depend on your monitor and may be slightly different from the actual colors of the products. We will have no liability whether for damages, return of merchandise for credit or otherwise, as a result of any variances between the appearance of colors and or graphics displayed on your monitor and on any finished product purchased by you from CustomU.com.


Privacy

As a user of CustomU.com, you acknowledge that you may provide to CustomU.com information regarding yourself including your name, address, and email address. We are committed to protecting your privacy and any information that we collect about you will not be used outside our company without your notification and permission. We do not buy, sell, rent, lease, hock, barter, donate, or share email addresses and other personal information in any way.


Security

CustomU.com utilizes Transport Layer Security (TLS) technology with 128-bit encryption to protect the security of your personal information during transmission. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are also responsible for making sure your browser supports TLS transactions. You must be over 18 years of age to purchase products on CustomU.com.


Legal Compliance

You shall use CustomU.com for lawful purposes only. You shall not transmit through CustomU.com any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to CustomU.com for any breach of this provision or any other provision of this Agreement.


Warranty/Disclaimer of Liability

YOU ACKNOWLEDGE THAT USE OF THE OUR SITE IS AT YOUR SOLE RISK. THE SITE IS NOT WARRANTED TO BE ERROR FREE OR UNINTERRUPTED, AND THERE IS NO WARRANTY AS TO THE RESULTS OBTAINED THROUGH USE OF THE SITE. THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE SITE, AND THAT CustomU.com SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITE.


Our liability to you, if any, shall not exceed the total of the invoice for services and products provided on the transaction in dispute. We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of CustomU.com. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorized access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the Site.


The Site is created and controlled under the legal trade name of CustomU in the State of Indiana. The laws of the State of Indiana will govern all terms, conditions and disclaimers on the site, including this agreement, without giving effect to any principles of conflicts of laws.

Legal & Ethical Guidelines

CustomU.com has rules regarding the types of graphics and subject matter permitted on items produced through our services. CustomU.com will determine, in its sole and absolute discretion, whether your content is in compliance with its policies. Any content that is determined to be questionable may be subject to removal.


Ethical Guidelines

The list outlined below should NOT be construed as an exhaustive list but rather as a general guideline for you to follow. With that CustomU.com will NOT print any of the following:


Nudity

We will not print any body parts that would normally be covered by undergarments. We will not print very graphic artistic renditions of persons having sex or their sexual body parts. We also will not print a picture of some sort of nudity because it is in bad taste and offensive.


Child Nudity

Content that exploits images or the likeness of minors.


Hate Material

Hate material is anything (marks, terms, etc.) that speaks to hate of any people, creed or race. Hate material also includes inappropriate use of Nazi symbols that glamorize the actions of Hitler. In addition, obscene and vulgar comments and offensive remarks that harass, threaten, defame or abuse others such as F*** (specific group) are not allowed.


Content That Depicts Violence, Etc.

Any images that show violence, obscenities, abuse, fraudulent behavior or is threatening such as an image of a murder victim, morgue shots, promotion of suicide, etc. are strictly prohibited.


Content Showing Use of Illegal Substances

Anything that glamorizes the use of "hard core" illegal substances and drugs such as a person injecting a vial of a substance in their body is not allowed.


Legal Guidelines

You must possess the full rights in order to use a design (picture, logo, text) in the CustomU designer. Please double check the legal status or ask the owner for permission if you are not sure before using a design. We will NOT print the following.


Unofficial Merchandise

Content that may infringe on the rights of a third a party.


Names, logos, pictures, caricatures or other intellectual property of musical groups, musical artists or celebrities. If you take a picture of a celebrity, that does not give you the right to use the photo on shirts, even if you alter the photo digitally. Personal rights are still owned even if the person is no longer living.


Names, logos, pictures, or other intellectual property of sports teams, colleges/universities, clubs or organizations such as Indianapolis Colts, Boy Scouts of America or Purdue University.


Trademarks, names or logos for companies. As an example, the use of the name McDonald, McDonald's "I'm Loving It" or designs from their products are not allowed.

Powered by T.I.S. Inc.
Copyright © 2017 - All Rights Reserved.